Due to the current events, all shipping services are experiencing some delay. We try to ship out your order as fast as possible. Thank you in advance for your patience and understanding.
International orders also ship with 2-3 business days after receiving payment. International orders may take as long as 8 weeks to receive depending on how long customs holds any items. All international orders are subject to fees and delays via customs, and this is completely out of our hands. Any fees owed to customs to retrieve the item is the buyer's responsibility.
We ship from California via USPS, UPS and DHL within the US and worldwide.
USPS International does not deliver to your door but to your local post office to be picked up.
Please make sure you enter your mailing address correctly. We are not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer-- we rely on the address that you provide.
Our crystal products are very well packed and protected with reused bubblewrap and/or recycled and recyclable honeycomb kraft paper.
If your package does not arrive within the timeframes listed on this page, be sure to let us know immediately as we will need to follow up with the postal service. Please let us know within 6 weeks of your order-- preferably sooner-- that the item(s) did not arrive, so we can file a claim with USPS.