Frequently Asked Questions

Sourcing and sustainability

- Where do you source your crystals from?

- Where do you source your herbs from?

- What about packaging?

- How are you giving back?

 

Shipping

- Do you ship internationally?

- Where is my order?

- My order is marked as delivered but I can't find my package.

 

Other

- I broke my wand / pipe / crystal. Can I get a replacement?  

- Can your herbal blends / herbal smokes cause issues on a drug test?

 

 

 

- Where do you source your crystals from?

We agree on how important it is to be a conscious consumer, so thank you for asking these questions.

Our crystals are sourced mainly from Brazil, the US and China (Jade)
All our crystals are sustainably sourced, and we work with small companies in order to know who we are in a business relationship with. We always ask our suppliers about the mines, their conditions and how crystals are processed, to make sure they are environmentally friendly and ethically sourced. 

 

- Where do you source your herbs from?

We’re dedicated to sourcing with the highest standards with certified organic, sustainably-harvested, including locally grown when possible and kosher certified herbs, mostly from farms in California and Oregon.

 

- What about packaging?

We try to use as little plastic and unnecessary packaging as possible and reuse our protective packaging material to generate less waste. We skip the boxes (other than the mailer box) and provide a reusable cotton pouch for each crystal product.

 

- Do you ship internationally?

As of September 2020, we're based in Twentynine Palms, California, USA. We ship internationally via UPS and DHL. You can read more info on international shipping here.

 

- How are you giving back?

We believe in self-care as the stepping stone towards community care. Self-care is overthrowing the systems that are designed to define, restrict and police who we are.
We acknowledge and honor the work, labour and activism carried out by BIPOC. We donate 10% of profits every month to COVID relief funds, collectives that support LGBTSTGNC people of color, and non-profits that work towards reproductive and racial justice. 

 

- Where is my order?

You will receive your shipping confirmation email as soon as a label is created for your order (please check your Spam and Promotions folder if you can't find it in your Inbox.)
The tracking status of your shipment may take up to 24-48 hours to update once a label has been created.

USPS: Once the tracking is marked as "Accepted", USPS is in possession of the package. 

Once a package is shipped (once the carrier is in possession of your package) the tracking information, transit route and timing are outside of our control. As much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.

 

- My order is marked as delivered but I can't find my package.

Here are a few things to consider:
- even though the status says delivered, the package might still be en route to you. Believe it or not this is very common, especially these days.

- it was delivered to a different mailbox or a neighbor might have received it. If it's safe for you I would suggest you ask them and/or your Post Carrier who will remember where they left the package.

- Another option is to call your local post office (not the USPS hotline) and they will be able to ask your postal carrier directly.  

If in a few days you still can't get hold of your package you can file a claim with USPS via this link: https://usps.force.com/emailus/s/
Basically it's a way to get in contact with your local post office and the postal carrier in charge of your deliveries. Since USPS has marked it as delivered, it's their responsibility now to search for it. If you have any troubles with this let us know and we can file it for you. We suggest trying the options mentioned above first and filing the claim yourself so that the carrier is in direct contact with you.

 

- I broke my wand / pipe / crystal. I boiled it even though the instructions said not to. Can I get a replacement?  

The short answer is no. We are a small company and carry a very limited stock. Crystals are very fragile so they require extra care and being very mindful when handling. Please consider this before labeling it as "poor quality because it breaks easily". That is the inherent nature of crystals.

We understand how frustrating it is to break a crystal or crystal tool, believe us when we say this, we've been there. But we also have set boundaries and appreciate when they are respected.

 

- Can your herbal blends / herbal smokes cause issues on a drug test?

None of our herbal smokes or blends contain nicotine, THC, CBD or any substance that can trigger a test. Some of our herbal products do contain Damiana (Turnera Diffusa) and in some states Turnera Aphrodisia is considered illegal. Since it is an herbal supplement, it's very doubtful it would be tested for in a standard urinalysis. But we want to let you know this in case you would like to ask a professional in this matter.

 

Do you have a specific question we haven't answered yet?
Check our How To Guides and About Us.
Feel free to always reach out: hello@selfceremony.com